The protection of personal data


In connection with the processing of personal data, according to Art.13 of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, we provide the following information.


The data controller who has identified the purposes and means of processing your personal data is the AG filter s.r.o., registered office at  P.J.Šafárika 373/2 927 01 ŠAĽA, SLOVAKIA, company ID: 36 761 800, tax ID: 2022354268, VAT: SK2022354268, registered in the Commercial Register of the District Court in Trnava, Insert no. 19882/T

You can contact us at +421 948 517 661, or write us an email at agfilter [at] agfilter [dot] sk


We minimize the scope of personal data we process so that it is sufficient to meet the quality of services that you expect from us and to meet legal obligations and to protect our legitimate interests. We process personal data of our customers as well as personal data of our potential customers who have granted us their consent to do so. We process the following categories of personal data:

  • Basic information, such as your name and surname, your home address or your ID, if you are an entrepreneur - a natural person (tradesman).
  • Contact details such as your email, phone number, or contact address.
  • Information about the use of our products and services, about the products you have purchased or are considering to purchase. Information on using our e-shop, newsletter and so on.
  • E-mail and chat communication records, call records, or other communication with you in electronic or written form.
  • Transaction data, especially information about your payments and payment methods.
  • Geolocation data - geographic data from a web browser or mobile app. These data can be used to recommend the nearest store or service


We process your personal data in particular for the need to conclude purchase contracts for the supply of our goods and services. This activity includes, above all, receipt and processing of orders, issuing invoices and tax documents, records of payments, sending goods to the selected address, etc.

In order to properly fulfil all legal obligations, we also process personal data for the purposes of bookkeeping, registry administration, or the handling of claims and complaints. In some cases, personal data should also be processed for litigation and out-of-court debt recovery.

We also process your personal information for the purpose of informing you about our direct marketing products and services.


We process your personal data in accordance with the law only on the basis of legal bases where:

  • is the processing of personal data is necessary to fulfil a contract (such as a purchase contract) and you are a contracting party, or you have asked us to take pre-contractual arrangements (for example, by registering to an e-shop)
  • or, the processing of your personal data is necessary within our legitimate interest that we are pursuing and it is primarily the offer and sale of goods and services to our customers
  • Or, you have given us your consent for one or more purposes. These may include, in particular, services related to the provision of goods or services in order to adapt the offer to your expectations.



During their processing, personal data may be provided to the following categories of recipients:

  • Courier and shipping companies
  • Slovenská pošta, a.s., with its registered office at Partizánska cesta 9, 975 99 Banská Bystrica, company ID: 36 631 124, registered in the Commercial Register of the District Court in Bratislava I, Section: Sa, Insert no.: 803/S.
  • Slovak Parcel Service s.r.o. with registered office at Senecká cesta 1, 900 28 Ivanka pri Dunaji, company ID: 31 329 217 registered in the Commercial Register of the District Court in Bratislava I, Section: Sro, Insert No.: 3215/B.
  • GLS
  • Geis Parcel SK s.r.o. with registered office at Trňanská 6, 960 01 Zvolen, company ID: 46 489 592 registered in the Commercial Register of the District Court in Banská Bystrica, Section: Sro, Insert No.: 21503/S.
  • Marketing agencies and call centres
  • Providers of IT services
  • Attorney and law firms
  • Experts and court experts
  • Incurrent companies and executors
  • Courts and authorities involved in criminal proceedings
  • Accounting offices, auditors and tax advisers



  • If the person concerned agrees, we will process your data until you withdraw your consent, but not more than 24 months after it has been granted.
  •  In the case of legitimate interest, we will process your personal information, unless you object, for a period that is reasonable in relation to the life cycle, purchased product or services so that we can offer and provide you with related products and services.
  • In the case of performance of the contract, we will process your personal data for the duration of the contractual relationship, including warranty and claim conditions
  • In the event of a legal obligation, we will process your personal data for as long as the law requires. In the case of the Act on Accounting, the VAT Act, the period may be 10 years.


When processing your personal information, we are ready to exercise your rights.

  • You have the right to access your personal data, as well as the right to know the purpose for which they are being processed, who are the recipients of your personal data, what is the processing time.
  • You have the right to correct your personal data if your personal information is incorrect or has changed, contact us and we will fix it.
  • You have the right to delete your personal data if they are incorrect or are being processed unlawfully.
  • If your personal data is processed based on consent, you have the right to revoke your consent at any time, without affecting the legality of processing based on the consent granted prior to revoking it.
  • You have the right to limit the processing if you wish so, we will process the data only for the most legitimate reasons, or we will not process them at all.
  • You have the right to object and automated individual decisions if you find or believe that processing is illegal or contrary to your rights.
  • You have the right to transfer data, if you wish to transfer them to another operator, we will provide you with the appropriate format, if there are no technical or legal barriers.

We also have the right to file a complaint with the supervisory authority, i.e. the Office for Personal Data Protection of the Slovak Republic, with its registered office at Hraničná 12, 820 07 Bratislava 27, Slovak Republic, ID: 36 064 220, phone: +421 2 3231 3220,


You can claim your rights by calling +421 948 517 661 or email at agfilter [at] agfilter [dot] sk

We will respond to your request free of charge within 30 days. In the case of complexity or a large number of requests, we are entitled to extend this period by additional 60 days. If this happens, we will inform you about the reasons.


You may contact us at +421 948 517 661 or email agfilter [at] agfilter [dot] sk